Shopping at H&M
How to shop
Orders can be placed on our website or by phone TOLL-FREE at 855-HNM SHOP (855-466-7467). You must be 13 years old or older and provide a US shipping and billing address. If you have seen an item in the catalog, just enter the article number in “Order from catalog”. Items are saved in the shopping bag for 7 days but don’t wait too long, the items are not reserved.
When you're finished shopping, click on “Shopping bag" to place your order. Price, estimated tax and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.
Guest Checkout allows customers to make purchases on hm.com without having to create an account. To use Guest Checkout, simply add your selected items to the shopping bag and click checkout.
To save time the next time you shop, you can choose to save your credit card details on our secure server, so you won't have to enter them every time you check out. For more information go to Payments.
Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has shipped with a tracking link to trace your order.
Prices and shipping charges
The prices displayed on our website do not include local sales tax or shipping costs. The online prices and products may vary and may differ from in-store.
The cost of shipping for each order is $5.99, regardless of the size or weight of your order. We also offer Next Day Delivery for $24.99, which ships within the US only. Not available for Alaska, Hawaii, US Territories, APO/FPO/DPO addresses and P.O. boxes at this time.
If we are unable to deliver your order in full and have to make more than one delivery, there will be no additional charge for the subsequent deliveries. For more information go to Shipping & Handling.