RETURNS OF STORE PURCHASES

RETURNS OF STORE PURCHASES

 

A Valid identification is required for non-receipted returns. Valid identification includes: driver’s license, state ID card, passport or military/ government ID.

Returns with original receipts

Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full refund. Refunds will be issued in the original form of payment unless a merchandise credit is requested. Merchandise credit receipts are not considered original receipts. Merchandise returned after 30 days will be refunded in the form of a merchandise credit usable on future H&M Store purchases. Purchases are refunded with the original form of payment. Purchases made with credit or debit cards will be refunded to the original card. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear. Undergarment, Swimwear bottoms and Beauty products are Final Sale for hygienic reasons.

H&M RESERVES THE RIGHT TO REFUSE EXCESSIVE RECEIPTED AND NON-RECEIPTED RETURNS.

Returns without a receipt

Unwashed, unworn or defective merchandise may be returned with a valid photo ID. Merchandise returned without a receipt will be refunded at the last activity/ sale price or the current selling price, whichever is lower, in the form of a merchandise credit usable on future H&M Store purchases.

Final Sale

Gift Card purchases and discounted final sale merchandise are not eligible for refund or exchange.

Returns to H&M Online

We are unable to accept returns of merchandise purchased at our H&M Stores to H&M Online.

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