Customer Service 24/7
Currently we are facing unexpected delays. We are doing our best to get back on track! Please bear with us whilst we are running late....thanks for your patience! In the meantime we recommend you to only contact us by phone for urgent matters and in other cases send us an email. We will come back to you, we promise!
Please be aware that our deliveries take some extra days due to high demand.
12-24-2016: 12:00 AM - 8:00 PM
12-26-2016: Regular Saturday hours
12-31-2016: 12:00 AM - 8:00 PM
1-1-2017: 10:00 AM - 12:00 AM
SHOPPING AT H&M
- Place orders on our website
- Place orders by phone TOLL-FREE at 855- HNM SHOP (855-466-7467)
- Order by item number with our catalog quick order option
- Visit one of our stores
SHIPPING & HANDLING
H&M offers delivery by December 23 on the condition that you place your order no later than December 21 03:00 am EST. Exceptions may apply.
- Standard Delivery, 3-5 business days ($5.99). Ships within US, US Territories, APO/FPO/DPO addresses and P.O. boxes
- Free Standard shipping on orders of $40 or more with code 0040
- Next Day Delivery, 1 business day ($24.99). Ships within the US only. Not available for Alaska, Hawaii, US Territories, APO/FPO/DPO addresses and P.O. boxes at this time
- During high season and sale, delivery might take a little longer and/or Next Day Delivery might be unavailable
- We accept VISA, MasterCard, Discover and American Express
- It’s safe to pay by credit card on hm.com
- Your credit card will not be debited until we have shipped your package
Returns & Exchanges
- 30 days to decide if the item is right for you
- Online purchases can be returned in store or by mail