Gift Card & Merchandise Credit

Terms & conditions

 

1. General

These terms and conditions apply to H&M Gift Cards purchased via our business partner SVS UK Limited in any of our H&M stores or on hm.com (“H&M Gift Card” or "H&M e-Gift Card", jointly "H&M Gift Cards") and to our H&M Merchandise Cards ("H&M Merchandise Card" or "H&M e-Merchandise Card" jointly "H&M Merchandise Cards"). By purchasing H&M Gift Cards, or using the H&M Merchandise Cards, you accept these terms and conditions (“Terms and Conditions”). H&M reserves the right to interpret, modify, or terminate the Terms and Conditions without notice. The most recent Terms and Conditions will always be posted at hm.com.

H&M Gift Cards and H&M Merchandise Cards may be used in H&M stores and online on hm.com in the country where the card was bought or where the H&M Mechandise Card was issued. You can use the H&M Gift Cards and H&M Merchandise Cards to pay for the full value or part of the value of your selected item(s). You must present an H&M e-Gift card e-mail with barcode either printed or on your mobile device to redeem in-store. No reproductions or entries from e-Gift card wallets will be accepted. If your purchase online is not completely covered by H&M Gift Cards or H&M Merchandise Cards you can use an additional payment method to complete the purchase. Please read more in the Payment section at hm.com.

. The receipt will always show the current balance of the H&M Gift Cards and H&M Merchandise cards used in the transaction. In addition, you can always check your current balance online at hm.com, in an H&M store or by contacting customer service (see below).

 

2. Payment

If you order your H&M Gift Cards online your order and payment will be processed and dispatched by SVS UK Limited, however your credit/debit card statement will show H&M.com Gift Card Purchase.

SVS only accepts credit cards as payment for H&M Gift Cards. You need to be 18 years, in order to pay with a credit card.

3. Delivery

You will receive the H&M Gift Card within 5-10 days from date of order. H&M will not be liable for any failure or delay in delivery. If you purchase a H&M e-Gift Card it will be sent to the chosen recipient email adress immediately after the purchase is completed.

You are obligated to provide a correct address for delivery of the H&M Gift Card. If you order a H&M e-Gift Card you are obligated to provide a correct email address for delivery. If the address you have provided cannot be confirmed H&M reserves the right to withhold the delivery of the H&M Gift Cards.

4. Validity

Each purchase of H&M Gift Cards is limited to a maximum value of USD 300. The minimum value for H&M Gift Cards is USD 15. You can increase the balance of your physical H&M Gift Card by purchase of additional credit in any H&M store in the country where the card was bought.

The H&M Gift Cards can be used until the balance of the card is zero. If the balance of the card is zero for three months, the H&M Gift Card is invalid and cannot be activated or used again.

The H&M Merchandise Cards can be used until the balance of the card is zero. If the balance of the card reaches zero, the H&M Merchandise Card is invalid and cannot be activated or used again.

5. Return

If you use the online return process for items purchased with a H&M Gift Card, or H&M Merchandise Cards, a H&M e-Merchandise Card will be issued before refund to other payment methods will be performed. The H&M e-Merchandise Card will be sent to you by email after the return is complete. If you return items purchased online with a H&M Gift Card or H&M Merchandise Cards in one of our H&M Stores you will receive a H&M Gift card, if the return is made within the 30 days return period. If the return for any reason is done after the return period you will receive a H&M Merchandise Card. Please read more in the Return section at hm.com

You are obligated to provide a correct email address for delivery of the H&M e-Merchandise Card. If the email address you have provided cannot be confirmed H&M reserves the right to withhold the delivery of the H&M e-Merchandise Card.

H&M Gift Cards or H&M Merchadise Cards cannot be exchanged for cash except as required by law.

6. Limited Liability

H&M cannot be held liable for H&M Gift Cards or H&M Merchandise Cards once activated, which subsequently are lost, stolen, inactivated or damaged. Treat your H&M Gift Cards and H&M Merchandise Cards as cash.

7. Privacy Policy

H & M Hennes & Mauritz GBC AB, is acting as the party responsible for all personal data that you provide H&M with. H&M therefore has a Privacy Policy outlining how your personal data will be processed and protected. You will find our Privacy Policy in full here.

8. Customer Service

Contact Details: H&M Customer Service
E-mail: customerservice.us@hm.com
Phone: 1-855-466-7467.

9. Company information

H & M Hennes & Mauritz
Mäster Samuelsgatan 46
106 38 Stockholm
Sweden

 

SVS
Stored Value Solutions UK Ltd
West One, Bruntwood Offices 2nd Floor,
114 Wellington Street, Leeds LS1 1BA, UK
reg. no. 372019303100021