FAQ

FAQ

How to shop online?

Orders can be placed on our website or by phone TOLL-FREE at 855-HNM SHOP (855-466-7467). You must be 13 years old or older and provide a US shipping and billing address. If you have seen an item in the catalog, just enter the article number in “Order from catalog”. Items are saved in the shopping bag for 7 days but don’t wait too long, the items are not reserved.

When you're finished shopping, click on “Shopping bag" to place your order. Price, estimated tax and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.

To save time the next time you shop, you can choose to save your credit card details on our secure server, so you won't have to enter them every time you check out. For more information go to Payments.

Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has shipped with a tracking link to trace your order.

How do I cancel or edit a placed order?

Log into My H&M and select "Pending Orders". Here, you can edit or cancel pending orders that haven't been processed yet.

An item added to my shopping bag was suddenly sold out at checkout. How is this possible?

The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout. An item added to your shopping bag is saved for 7 days, but availability cannot be guaranteed.

Can you locate a garment in store?

Currently, we are unable to reserve items over the phone or online, we can advise the best store to visit or help you purchase the product online. Call Customer Service TOLL-FREE at 855-HNM SHOP (855-466-7467)for further assistance.

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