FAQ

FAQ

Why are there different shipping dates for the items in my shopping bag?

There are different shipping dates because items that are not yet in stock will be delivered later than the ones that are in stock. You may log into “My H&M” (Pending orders) at any time to edit your order or change delivery options.

Where do we ship?

We deliver within the continental US, US Territories, Alaska and Hawaii. We also deliver to P.O. boxes and APO/FPO/DPO addresses.

Certain products have transportation restrictions, and cannot be shipped to some locations. Read more here.

How long does Standard Delivery take?

Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes.

Shipping is available within the US and standard orders can be delivered to P.O. boxes.

We also ship standard orders to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size.

During high season and sale, delivery might take a little longer.

What are the shipping and handling costs?

We offer free shipping on all Standard orders of $40 or more with code 0040, regardless of the size and weight of your package. For Standard orders under $40 there is a flat rate shipping fee of $5.99.

We also offer Next Day Delivery for $24.99.

How can I track my order?

As soon as we are ready to ship your order we will send you an email with the delivery information. After that you will be able to track your order under My Pending Orders when you log in at My H&M or by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated.

How long does Next Day Delivery take?

Next Day Delivery orders placed by 4 pm EST will be delivered the next business day (Tuesday to Friday), and orders placed by 4 pm EST on Friday will be delivered the next business day (Monday). Orders placed after 4 pm EST on Friday will be delivered on Tuesday at the latest. Next Day Delivery is not available for Alaska, Hawaii, US Territories, APO/FPO/DPO addresses and P.O. boxes at this time.

During high season and sale, Next Day Delivery might be unavailable.