FAQ

FAQ

How does Scan & Buy work?

Scan & Buy is really easy. Just follow these steps:

1. Check the price tag in the garment of your selection.
2. Open the H&M app on your smartphone and click on the scan-icon (barcode).
3. Scan the price tag by holding your phone above the price tag. On the screen you can see that the price tag appears.
4. You will see the outcome on your phone. If the item is available online you will be directed to the product detail page, and you can order the item by choosing your color and size. If the item is not available online, you will receive a message on the screen.

How many items can I buy in one order with the Scan function?

There are no limits for the number of items that you can scan and buy. After putting a scanned item in the shopping bag you can either choose to ‘go back to scanning’, ‘continue shopping’ or ‘go to check out’.

What is Scan & Buy?

Scan and Buy makes your shopping easier! Do you see an item in the store that is not available anymore in your size, or favorite color? By using Scan & Buy you can immediately check if it is available online and make the purchase online.

Where can I find the Scan Icon on my phone?

If you are using an Iphone, or IOS device you can find the Scan icon in the H&M app, in the bottom menu on the far left side. If you are using an Android device, it is the barcode icon at the top of the screen.