FAQ

FAQ

When is the amount debited from my credit card?

Your credit card will be debited when we ship your package.

What happens in case of returns?

If you return any items the balance will in most cases be refunded to your credit card, less the return shipping fee.

Which credit cards are accepted?

The following credit cards are accepted at H&M: Visa, MasterCard, Discover and American Express. Note that if you have pending orders, all orders will be paid for with the last credit card used.

Are my credit card details and personal information safe?

H&M guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Policy.

How can I add a discount on my order?

If you received a discount code from H&M you can enter this code at the checkout page.. The field for the discount code is located on the right side above the purchased items.