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FAQ

FAQ

An item added to my shopping bag was suddenly sold out at checkout. How is this possible?

The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout. An item added to your shopping bag is saved for 7 days, but availability cannot be guaranteed.

How do I cancel or edit a placed order?

Log into My H&M and select "Pending Orders". Here, you can edit or cancel pending orders that haven't been shipped yet.

How do I place an order online?

You must be 18 years old or over and provide a UK residential address. You can order online via our website, our app or by calling Customer Services on: 03 44 736 9000 (calls from a UK landline will be at the basic national call rate-mobiles may vary, please check with your provider). Go to ‘Order from catalogue’ if you are shopping from the catalogue and enter the 6 digit article number. 

All items left in your shopping bag are saved but not reserved and will remain in your My H&M for 7 days. When you are finished shopping click on your ‘Shopping Bag’ to view the price and expected delivery date. When you are happy, proceed to the checkout to review your parcel and payment preferences.  We will send you a confirmation of your order via email, and another when your order is ready to be dispatched.

Can you locate a garment in store?

Although we are unable to reserve items over the phone or online, we can advise the best store to visit or help you purchase the product online. Call Customer Service on 03 44 736 9000 (calls from a UK landline will be at the basic national call rate-mobiles may vary, please check with your provider) for further assistance.