Introduced by card issuers to help in the fight against online fraud, H&M like many retailers is fully committed to participating in these schemes to make your shopping experience much safer.
Whenever you make a purchase using a debit or credit card you will be asked to enter your 3d Secure password to help us verify your transaction. You will need to register for 'Verified by Visa' and 'MasterCard SecureCode' with your debit/credit card issuer to be part of this scheme.
You can register either by visiting the card issuer's website directly or the option to do so will be presented when placing an order online. During the checkout process you will automatically be referred to your card issuer's website to register. Please contact your card issuing bank directly if there are any problems with registration.
After registering, whenever you shop online with any retailer that displays the 'Verified by Visa' and 'MasterCard SecureCode' logos, you will be given the option to enter your password via your debit /credit card issuers' website. You can then return back to checkout and complete the purchase.
Please note: By not registering via your card issuer or the checkout, depending on your card issuer, your order may not be processed. An alternative method of payment may then be required.