We offer an exchange or refund with a receipt, within 30 days of the purchase date, using the original form of payment. After 30 days, refunds will be issued as a merchandise credit at the current selling price. We do not offer refunds, exchanges or merchandise credits for returns without the original purchase receipt. All items must be returned in the original selling condition with original packaging, otherwise will be refused. Underwear, swimwear (excluding bikini tops), hosiery, cosmetics and earrings are final sale.

Gift receipts follow the regular return policy; however funds will always be applied onto a merchandise credit.

Final Sale

Gift Card purchases and discounted final sale merchandise are not eligible for refund or exchange. Underwear, swimwear (excluding bikini tops), cosmetics and earrings are final sale.

Credit card refunds

Returns made to a credit card can only be refunded to the card used for the original purchase. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear.

We accept the following methods of payment: Cash, Debit, Master Card, Visa, Amex, Diners Club, Discover and Canadian Travellers Cheques. You may also use gift cards at any H&M store.

H&M uses cookies to give you the best shopping experience. If you continue to use our services, we will assume that you agree to the use of such cookies. Find out more about cookies and how you can refuse them.