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Privacy Policy

 

H&M works to ensure that your privacy is protected when using our services. We therefore have a policy setting out how your personal data will be processed and protected. Any changes we have made to this privacy policy can be found by visiting us online.

Personal data

We take responsibility for all the personal data (such as your name, address, email address, phone number, date of birth, etc.) that you provide us with, that we obtain through purchases, when you order catalogues, subscribe to our newsletter or when you create a personal profile at hm.com.

The Swedish parent company, H & M Hennes & Mauritz AB (hereinafter referred to as “H&M”), is responsible for your personal data under the Swedish Data Protection Act (1998:204) and EU Directive 95/46/EC. The local country organisation is the personal data processor on behalf of the parent company. Your personal details are maintained in Sweden and processed within the H&M Group, in a few cases outside the EEA area.

How do we use your personal data?

We use the information that we collect to fulfil our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyse your personal data. We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this your personal data will be deleted.

Who has access to the data?

We never pass on, sell or swap your data to third parties for marketing purposes outside the H&M Group. Data that is forwarded to third parties is only used to meet H&M’s commitments to you.

Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. H&M Hennes & Mauritz AB uses cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties.

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session.

We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in.

We use session cookies when you use the product filtration function and to check if you are logged in.

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device.

Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Third-party cookies

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Core Metrics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

Links

The hm.com website may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

Copyright

The content of this website is copyright-protected and is the property of H & M Hennes & Mauritz AB.

Controller of personal data

H & M Hennes & Mauritz AB
Mäster Samuelsgatan 46
106 38 Stockholm
Sweden

Telephone: +46 (0)8 796 55 00
Fax: +46 (0)8 24 80 78
E-mail: info@hm.com

Companies register: Bolagsverket/Swedish Companies Registration Office
Company registration number: 556042-7220
Authorised representative: Karl-Johan Persson
VAT registration number: VAT NO. SE556042722001