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Customer Service

  • PAYMENTS

    • Card payment – quick and secure
    • Payment slip in parcel – pay within 20 days
    • Monthly Invoice – up to 45 days to make your payment
    • Monthly Instalments – when you want to split your payments
  • SHIPPING & DELIVERY

    At the moment we are experiencing delays with our deliveries. We would normally aim to deliver your parcel within 4-6 working days; please allow an extra week on top of this. We understand that you expected your parcel to be on time and we are very sorry that we can’t meet your expectations. We hope that you are willing to wait a bit longer to receive your H&M parcel and then enjoy your newly bought goods! Please call us if you have any more question regarding this matter at 03 44 736 9000.

    • Delivery within 4 to 6 working days
    • Flat rate shipping of £3.90
    • Ships within the UK

     

  • ORDER TRACKING ON MY H&M

    • You can track your order by logging into “My H&M”.
    • You can edit your personal details and change payment options by logging into “My H&M”.
  • RETURNS & EXCHANGES

    Online

    • 28 days to decide if the item is right for you.
    • Easy returns with our pre-paid return label.
    • Online purchases can be returned to a store for an exchange or merchandise credit.

    In store

    • 28 days to decide if the item is right for you.
    • Easy returns to any H&M store as long as you have your receipt, the labels are attached and the garment is unworn.

Size Guide

LADIES' SIZES MEN'S SIZES KIDS' SIZES HOME
 

Click on the pictures to read more about sizes and measurements.